April 10, 2017 | Nashville, Tenn. | Events
Gresham, Smith and Partners announces that three healthcare leaders recently presented at industry events. Senior Interior Designer Penny Houchens, IIDA, LEED AP, Lean, and Senior Architect Jim Kolb, AIA, LEED AP, presented best practices for achieving high patient satisfaction at the PDC International Summit and Exhibition on Health Facility Planning, Design and Construction on March 14 in Orlando. Senior Vice President Marc Sauvé, MBA, Lean, presented on the state of healthcare at AIA Michigan’s Health Facilities Planning Seminar on March 31 in Grand Rapids.
“The human experience is one of six value-added design drivers that influence each of our healthcare projects,” commented Kolb. “The summit was a great opportunity to share the lessons we have learned related to design’s impact on patient satisfaction. We were able to highlight case study details from UF Health North in Jacksonville, while also discussing strategies for meeting patient needs in future designs.”
“The healthcare landscape is changing rapidly,” commented Sauvé. “By examining market trends, legislative shifts and disruptive technology, we can frame a clear vision of what lies ahead. Successful providers must embrace the evolutions in the world of patient care.”
A summary of the presentations follows.
Case Study of Strategies for High Patient Satisfaction
Presentation by Penny Houchens, IIDA, LEED AP and Jim Kolb, AIA LEED AP
The patient experience influences health outcomes, market share and the bottom line, but high patient satisfaction scores don’t happen by accident. Efforts to achieve high patient satisfaction scores at UF Health North began before the first patient walked through its doors. From design to building occupancy and beyond, the comprehensive approach maximized the patient experience through the built environment, team culture and clinical processes. The project’s lead planner, Jim Kolb, AIA LEED AP, and lead interior designer, Penny Houchens, IIDA, LEED AP, Lean, presented strategies that have resulted in a 98th percentile satisfaction rating in the ED. They were joined by UF Health’s Vice President Wayne Marshal, Strategic Business Operations Manager Linda Kim and Director of Training and Development Dan Kurmaskie who outlined how staff were selected and trained with a focus on creating patient satisfaction.
The State of Healthcare
Presentation by Marc Sauvé, MBA, Lean
The final destination of America’s healthcare system is vividly clear. The political smokescreen by both parties can no longer hide the cost increases and socioeconomic damage. While MACRA has sealed the fate of private practice physicians, the Kansas legislature recently voted to expand Medicaid. This presentation framed the near-term mandates and magnitude of change required for a balanced budget. The megatrends of true consumerism, big data and virtual care connectivity are driving us to tomorrow’s delivery model. Mergers and acquisitions continue to seek cost reductions through economies of scale, delivery networks are expanding through retail clinics and freestanding EDs. True physician partnerships and new leadership skillsets are required to navigate this politically volatile landscape.