A positive passenger experience is Hillsborough County Aviation Authority’s top priority. In fact, in 2010 J.D. Power and Associates ranked Tampa International Airport (TPA) as the third best mid-sized airport in America based on customer satisfaction. As part of a 20-year master plan to enhance the airport, HCAA hired Gresham Smith to modernize TPA’s main terminal. Working with the client to establish an overall vision based on guiding principles, our team transformed the traditional transit hub to a distinct, dynamic destination.
new flight information displays
Guiding Principles Lead the WayOur team worked with airport leadership to establish an overall vision and guiding principles for the project. Our goals included:
- Showcasing innovative technology
- Adding warmth and brightness throughout the terminal
- De-cluttering the terminal
- Incorporating the essence of Tampa Bay to promote regional tourism