Tag Archive: Customer Experience

What it Takes: Implementing a Successful Airport Modernization Program (Part I)

In our previous series “Why Bother?” we explored why airport operators should bother to upgrade their facilities. Sure, modernization programs can be complicated and expensive, but these types of projects are necessary to accommodate growth and improve the passenger experience…

Terminal Modernization: Why Bother? The Passenger Experience (Part III)

Why bother with messy, complicated terminal upgrades if your airport is not facing capacity issues? Previously, we examined the financial and operational benefits. In this third part of our series, we explore how terminal modernization projects can help improve the …

The Sky’s the Limit: Remote Bag Check & Self-Tagging Kiosks at TPA

As both domestic and international passenger volumes increase at our nation’s airports, so does the possibility for overcrowding and increased congestion. This is especially true of Tampa International Airport (TPA), which has been experiencing rapid growth over recent years—growth that …

Terminal Modernization: Why Bother? A Discussion on the Financial and Operational Case for Airport Terminal Upgrades (Part II)

February 20, 2018

A terminal modernization program can be a complicated and expensive task that airport operators may be hesitant to undertake unless necessitated by demands for increased capacity. This is the second post in our series examining why airport operators should bother …

Promoting Independent Travel: ACRP Research Report 177

December 7, 2017

Independent travel in airports for aging travelers and passengers with disabilities such as vision loss and reduced mobility presents complex navigational challenges in complex spaces that are not easily met by using typical wayfinding approaches. Reports submitted to Congress by …