Tag Archive: patient satisfaction

Applying Lean Thinking to Healthcare Facility Design: A Before and After Approach

January 22, 2019

A system for continuous improvement, Lean has been adopted into hospital and healthcare facility design to add value by eliminating waste from existing processes, improving workflows, maximizing efficiency, enhancing the staff and patient experience, and improving that all-important bottom line.…

Healthcare and the Reality of Artificial Intelligence

“Hospitals of the future” has been the hot topic of conversation around the proverbial office watercooler. My two cent contribution to these conversations usually comes in the form of my assertion that the pragmatics of healthcare architecture can sometimes …

The Rhythm of the Unit: More Design Lessons from Shadowing a Nurse

As a designer of hospitals, I have always been curious about how nurses in the med/surg nursing unit spend their shifts, and how the design of these units impacts the delivery of patient care. In 2016, I had the opportunity …

The Future of the Ambulatory Surgery Centers and Acuity Levels

Few would argue that the healthcare landscape is rapidly evolving. Today’s healthcare consumer has become far more engaged, not only demanding a greater level of personalization and convenience in their healthcare experience, but also seeking greater transparency in areas such …

Staff-Focused Change Management in Emergency Departments

We are often challenged during the design phase of a healthcare project to incorporate features that will help facilitate new processes that hospital leaders want to implement. The new construction of a department or an entire facility, for example, is …

Using Lean Principles to Generate Physician and Staff Buy-In

September 19, 2017

In our healthcare projects, we employ a design framework known as value-added design (VAD), which aims to drive value in six key areas: patient safety; operational efficiency; integration of technology; adaptability and resiliency; sustainability; and evidence-based design for a better …