Charlotte Douglas International Airport (CLT)

  • Wilson Rayfield

    Wilson Rayfield AIA, NCARB, LEED AP

    Executive Vice President Contact
Thanks to continued and sustained growth, Charlotte Douglas International Airport (CLT) is operating at near capacity. Current projects focus on enhancing the CLT customer experience:
  • A comprehensive, airport-wide, wayfinding master plan
  • Expansion and renovation of the airport’s main terminal lobby
The wayfinding master plan will help the more than 44 million passengers that annually travel CLT find their way without getting lost or confused. Addressing the entire customer wayfinding experience: gateway, roadway, parking, curbside, terminal, concourse and gate areas, the wayfinding master plan serves the needs of departing, arriving and connecting passengers. To help ensure success, the recommendations being implemented are based on surveys from 2,000 CLT customers who provided firsthand feedback on what is important to them in improving their wayfinding experience at the airport.
The 370,000-square-foot expansion/renovation of the CLT’s main terminal lobby is an essential part of its long-term construction and development plan to meet the growing demand of the fifth-busiest airport nationwide in terms of operations, with more than 700 departures daily. Iconic design features include a soaring 150,000-square-foot curbside canopy covering the entire elevated roadway at the terminal curbside between the expanded terminal lobby and the existing rental car/hourly parking garage.