Reflecting the Region
Like many airports post-9/11, RNO was struggling to maintain adequate customer service in a ticket lobby occupied by explosive detection system (EDS) equipment. To update the airport’s ticketing and baggage-screening processes and aesthetics, Gresham Smith designed a three-matrix EDS system, which moved the machines behind the ticketing wall in order to recapture a significant amount of lobby space. We also designed updates to the much larger lobby, incorporating interior finishes of stone and wood materials that reflect the Lake Tahoe region.
Streamlining Screening & Security
We helped the airport increase its level of passenger service by converting its baggage screening to a back-of-house, automated in-line system. The system design increases the baggage makeup area from 28,526 square feet to 52,599 square feet, and utilizes faster, more efficient scanning technology, greatly reducing the potential for human error. We also designed a new 18,000-square-foot consolidated security checkpoint, bringing all passenger screening to a centralized location on the first floor.
Retail that Reaches New Heights
The Gateway Program’s two-story building also included more than 10,000 square feet of retail and restaurant concession space designed on the second floor. A majority of the restaurants and stores previously located in pre-security areas were moved past security to an expanded second-floor courtyard area where travelers can enjoy spectacular views and concession options while waiting for flights.